Refund Policy

REFUND POLICY

Due to the nature of our products, all sales are final. Gate Keeper Plus is a specialty outdoor gate securing system designed to help hold gates open and prevent wind or gravity-related swinging, slamming, and bounce-back issues.

If you experience an issue with your Gate Keeper Plus Smart Latch System, please contact us so we can review the concern and discuss available options. To help us assist you faster, please include your order number, photos if applicable, and a brief explanation of the issue.

Refund or support requests should be sent to info@integralproductservices.com.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or appears to have a manufacturing defect, please contact us within 7 days of delivery. We may request photos of the product, packaging, shipping label, and affected components to help verify the issue.

After review, Gate Keeper Plus may offer a replacement, repair option, or other resolution at our discretion.

PRODUCT USE AND INSTALLATION

Gate Keeper Plus is intended to assist with securing outdoor gates in the open position. Customers are responsible for confirming gate compatibility, proper installation, safe use, and following all instructions provided with the product.

Gate Keeper Plus is not responsible for damage, injury, or installation issues caused by misuse, improper setup, incorrect mounting, unsafe gate conditions, unsuitable gate materials, altered product parts, severe weather events, or failure to follow product instructions.

GATE COMPATIBILITY

Please review the product details before ordering to confirm that Gate Keeper Plus is appropriate for your gate type, material, swing direction, mounting surface, and intended use. We are not responsible for orders placed for incompatible gates or improper installation conditions.

SHIPPING COSTS

Shipping costs are non-refundable and are the responsibility of the customer unless otherwise approved by Gate Keeper Plus.

CANCELLATIONS

Cancellation requests may be possible up until the time the shipping label is generated. All cancellation requests are reviewed by Gate Keeper Plus and may be denied if the order has already been packed, labeled, shipped, dropped off, or collected by the carrier.

CONTACT

For refund, cancellation, or product issue questions, please contact us at info@integralproductservices.com.